• Technical Support


    As a leading supplier of viral vector products and services, Vigene wants to provide the highest quality products and services to meet our Customer's individual needs. We have a team of highly skiled scientists who can address all your support and technical service questions.

    Please also refer to our frequently asked questions section, or one of our product manuals as the answers to your question(s) may be there. We also have a special section on viral titer and purity.

    Contact Information

    Request a Quote

    ● Via email: custsupport@vigenebio.com

    ● Call us on (800)485-5808. Office hours are 9:00AM-5:30PM ET.

    ● You may place an order or request a quote here

    Placing an Order

    Domestic (USA) customers

    International customers

    General ordering information

    Shipping address

    General information on placing an order

    To place an order, you may:

    ● Purchase online (select products and domestic customers only, at this time)
    ● Place on order via email orders@vigenebio.com
    ● Phone in your order +1(301)251-6638
    ● Fax in your order +1(301)251-6110. When faxing please download fax form.

    Please include the following information when placing an order
    ● Billing and Shipping Address
    ● Vigene catalogue number(s), if applicable
    ● Payment method

    Need to ship us something?

    Please address your packages as follows:
              Vigene Biosciences
              Ref # [quote number]
              9430 Key West Ave
              Suite 105
              Rockville, MD 20850 USA

    Please include a plasmid map and/or sequences, or email us. Please make sure you reference your quote number in the subject line.

    Domestic (USA) Customers

    Acceptable payment methods include:
    ● Purchase Order number (PO#)
    ● Credit card (Visa, Mastercard, Amex, Discover)
    ● Phone, fax, email. When faxing please download fax form.
    ● Online - some products can be ordered online.

    All orders will receive a confirmation email within 24hrs. If you do not receive your confirmation email, please contact us immediately.

    International Customers

    We recommend international customers to order through our distributors, if available for your region/country. Our distributors can provided added services including import and customs support.

    Acceptable payment methods include:
    ● Credit card (Visa, Mastercard, Amex)
    ● Wire transfer (please contact us for wire transfer details)
    ● Phone, fax, email. When faxing please download fax form.

    All orders will receive a confirmation email within 24hrs. If you do not receive your confirmation email, please contact us immediately.