• How to Place an Order


    As a leading supplier of viral vector products and services, Vigene provides the highest quality products and services to meet our Customer's individual research needs. We have a team of highly skilled scientists who can address all your support and technical service questions.

    Need a quote? Please complete the Request a Quote Form

    Please also refer to our frequently asked questions section, or one of our product manuals as the answers to your question(s) may be there. We also have a special section on viral titer and purity.

    How do I place an order with a quote?

    How long does the service take?

    How do I send Vigene my samples?

    When will my order be shipped?

    Will there be additional fees for my international order?

    How will my order be shipped?

    How long does it take for my package to arrive once it has been shipped out?

    Do you have a local distributor in my country?

    Can you ship my order using my courier account number?

    Can I order your products if my lab is outside the US?

    How do I place an order with a quote?

    Please contact us to request a quote, or complete our online form . You may then place your order via:

    Email: orders@vigenebio.com
    Phone: 1-800-485-5808 US Toll Free
    Phone: +1(301)251-6638
    Fax: +1(301)251-6110

    Purchase Orders: Please send us a copy of your purchase order via email orders@vigenebio.com or fax.

    Credit Card: Please fax through your credit card details using the provided fax form; download fax form.

    If your project requires that you send us material, such as plasmid/virus, please follow the instructions above, as well as those detailed in our section on Plasmid Shipping.

    Will there be additional fees for my international order?

    There is a chance you may need to pay import duties, taxes, or brokerage fees. Vigene charges a flat rate for shipping and packaging only; international shipping charges vary by the products ordered and the shipping destination. If you are unsure whether you may need to pay import duties, taxes, or brokerage fees please check with your institute. If in doubt, we suggest you order through one of our distributors .

    Important note on international shipments

    When placing an order for delivery from outside the United States, you are considered the importer of record and must comply with all applicable laws and regulations. International orders may incur duties and taxes. Any import duties, taxes, or brokerage fees due are the sole responsibility of the receiving customer. Vigene is not responsible for any import taxes, duties, or brokerage fees which may be incurred on your international order shipment. Vigene is not responsible for products confiscated by the legal authorities of your country or state; we advise you to check your local laws in advance before ordering if you suspect that your country bans any of the Vigene range of products.

    When will my order be shipped?

    If the product is in stock and we receive the order before 1PM Eastern Time, the order will be shipped the same day. If the project is for a custom order, or a product not available for immediate shipping, then you will receive an email update as production progresses and/or at the completion of the project and upon shipping label creation.

    Below are driect links to FedEx and DHL tracking site. Simply input your tracking number and the details of that shipment will display.

    FedEx tracking

    DHL tracking

    How will my order be shipped?

    Most orders will be shipped on dry ice. For US we use FedEx or DHL “Standard Overnight” shipping.

    For countries outside of the US we use DHL “International Priority”. If you want to use a different shipping option such as your own courier account, please let us know.

    We recommend international customers to order through our distributors, if available in your region/country. Our distributors can provided added services including import and customs support.

    Sometimes, we may use Marken or World Courier to delivery our products to you. Both companies operate a global network of clinical supply chain services and depots to meet the increasingly complex demands. Both companies work with Vigene and our customers to check customs documentation at the receiving country, as well as topping up dry ice at each transit point - so your products will arrive temperature controlled. We can oragnize on our end or, if your institute has an account with either one, we would ask that you schedule the pick-up from your end and let us know the details for collection.

    How long does it take for my package to arrive once shipped?

    If your country/region is not listed below please send us an email.

    Region

    Time

    Continental US

    overnight

    Canada

    overnight-3 days

    Continental Europe

    2-4 days

    Asia

    3-5 days

    Australia/New Zealand

    5 days

    South America

    5 days

    Do you have a local distributor in my country?

    Yes. We have distributors globally. You can see a full list here.

    Can you ship my order using my courier account number?

    Yes, if you provide us with your FedEx/DHL account at the time of ordering, we can ship using your FedEx/DHL account. Using this method, we only charge a dry ice packaging cost.

    Can I order your products if my lab is outside the US?

    Yes. Please also check our full list of distributors.

    Plasmid Shipping

    How should I send my plasmids and/or virus?

    Can I ship my plasmids at room temperature?

    How much plasmid do I need to send?

    What additional information do I need to send to Vigene?

    I don't have enough DNA?

    How long does the service take?

    If you need to ship us a plasmid/virus for a construction or amplification project. Please check the details below so that the sending by you and receiving by Vigene is a smooth process. You will find all the information you need below. If you require further assistance, please contact us.

    Please address your packages as follows:

    Vigene Biosciences
    Ref # [quote number]
    9430 Key West Ave
    Suite 105
    Rockville, MD 20850 USA

    Please refer to the section on additional information to include when shipping.

    How should I send my plasmids and/or virus?

    We recommend using an express carrier (e.g. UPS or FedEx) instead of the postal service. We strongly suggest using overnight service with tracking to minimize transit time.

    Can I ship my plasmids at room temperature OK?

    Yes, if in TE buffer.

    Provided your plasmid is in TE buffer, sending plasmids at room temperature is perfectly acceptable. Please check with us about shipping options if you use other buffers, usually we will recommend using shipping in dry ice (or similar packaging) to reduce chance of DNA degradation.

    How much plasmid do I need to send?

    Service

    Information

    Cloning

    3-5µg

    Transformation (DNA preps)

    1-3µg

    AAV

    Titer of 1012 GC/ml 100-150µg (small scale)
    Titer of 1013 GC/ml 300-500µg (large scale)

    It is good practice to check your AAV ITR plasmids for recombination by digestion with SmaI or XmaI. Each ITR contains two SmaI/XmaI sites. RE digestion will cut out your insert. If you notice excessive amounts of linearized full-length plasmid then recombination has occurred.

    Lentivirus

    Titer of 10^8 IFU/ml minimum 150µg at 1.0 µg/µL or higher
    Titer of 10^9 IFU/ml minimum 200µg at 1.0 µg/µL or higher

    Adenovirus

    We will need the pENTER/shuttle vector DNA concentration between 0.15µg/µl and 0.5µg/µl; the final DNA amount to be at least 8-10µg.

    What additional information do I need to send to Vigene?

    Your project may be delayed if we do not receive sufficient information about your plasmid.

    Item

    Information Requested

    Non-viral plasmids

    Please email the following information, making sure to include the quote number in the subject line or body of email:

    ● A vector map of the plasmid and sequence of the vector backbone (if available)

    ● Insert DNA Name

    ● Expected insert size

    ● Vector Backbone Name

    ● DNA concentration for the plasmid

    ● Name of plasmid

    ● Sequence of the gene of interest (GOI) or the RefSeq number/Gene Bank Accession. We need this information so we can apply the best cloning strategy for your viral construction

    AAV plasmids

    Please email the following information, making sure to include the quote number in the subject line or body of email:

    ● A vector map of the plasmid and sequence of the vector backbone (if available)

    ● Insert DNA Name

    ● Expected insert size

    ● Vector Backbone Name

    ● DNA concentration for the plasmid

    ● Name of plasmid

    ● Promoter

    ● Antibiotic Selection Marker, if plasmid maxi/mega-prep is needed

    Adenoviral Shuttle plasmids

    Please email the following information, making sure to include the quote number in the subject line or body of email:

    ● Shuttle Vector Name

    ● Insert DNA Name

    ● Expected insert size

    ● Vector Backbone Name

    ● DNA concentration for the plasmid

    ● Name of plasmid

    ● Promoter

    ● Viral backbone to use for the construct (choose one): (a) Ad5 (E1/E3 deletion) or (b) Ad5 (E1/E3 deletion) with RGD modification

    I don't have enough DNA?

    We can prepare endotoxin-free DNA from your small smaples. We only need a small amount (1-5ug) of plasmid DNA, bacteria glycerol stocks or stab.

    How long does the service take?

    Viral Service

    Expected Minimum Titer

    Price

    Turnaround time

    Viral Vector
    Construction and amplification

    Please inquire

    5-15 days

    Custom cloning

    Please inquire

    5-15 days

    Gene synthesis

    Please inquire

    5-15 days

    AAV
    Packaging

    Small scale: >1x10E12GC/ml, 500µl
    Large scale: >1x10E13GC/ml, 500µl

    $545
    $1445

    2-3 weeks

    Lentivirus
    Packaging

    Small scale: >1x10E8 IU/ml, 100µl
    Large scale: >1x10E9 IU/ml, 200µl

    $595
    $1495

    2-3 weeks

    Adenovirus
    Packaging

    Primary stock (small scale): >1x10E10vp/ml, 500µl
    Amplification and Purification (large scale): >10E12-13vp/ml, 500µl

    $545 see note
    $1398 see note

    4-5 weeks